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IT Best Practices and healthcare website

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  • Democrat
    Burlington, NC
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    For over 30 years, I worked for a major software company with large government contracts as a QA Test Analyst and then as a Project/Program Manager. I can't believe that no one has yet mentioned that it is standard project management practice to document, log and report all problems found during development and testing of any software project.

    That log should exist somewhere for our new healthcare website (the more vendors, the harder it may be to find a comprehensive log) that shows the problem number, date discovered, description of the problem, disposition (to whom was it assigned) status (open, closed, etc), severity (show stopper, high, med or low) and a daily update on the progress of each problem.

    The release of that information to the folks in charge should have been happening on a daily basis for at least the last 3 months before the go live date. Either someone is not passing the information on, or the vendors are not making it public because the folks in charge don't know enough to ask for it.

    Someone please get a copy of the problems logged for this system. That will tell us the severity and number of errors yet to be resolved.