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You likely have heard about the incident at a Buffalo Wild Wings in Naperville, Illinois.
You can read the details at the link below. Although the chain did a few things right ( it fired some employees, and it started some sensitivity training) , it also did the very best thing.
The racist customer, who was a regular customer of this location, has been banded from EVERY Buffalo Wild Wings location FOR LIFE.
About six years ago, the chain also implemented another very rational policy. It BANNED GUNS in its restaurants. That year, it was one of the 53 chains that had some the same thing, much to the chagrin of the 2nd Amendment crowd.
F**k them. You don't really need your gun to order dinner unless you are robbing the restaurant.