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I lived in Illinois for the first 30 years of my life and spent much of my 20's working in Chicago before moving out to Oregon.
I'm hesitant to comment on the drop in police to civilian intercepts because that number seems absurdly low for a city of that size and I can't find any information to confirm it.
My personal feeling about crime in Chicago is that of despair. The city made a plethora of poor decisions during the 70's, 80's, and 90's that are now coming back to bite them square in the ass. Building massive public housing complexes seemed like a great idea until it became clear those complexes were intended to herd African Americans into the same area with little hope of ever leaving. Rival gangs patrolling their "territory" began to pop up once it became clear that the city had no intention of actually doing anything other than warehousing the black population.
Nixon and Reagan's relentless "War on Drugs" then reared its ugly head and began rounding up countless black Chicagoan's, something that had the obvious side effect of having multiple generations of young men having no father figure in their lives. The result of those young men gravitating towards criminal gangs should have been a surprise to no one.
So here we are. Generations into these failed policies at the local, state, and federal levels and we're still asking why Chicago has so many problems?
The first of many steps is to end the abysmal "War on Drugs" yesterday. Then city, state, and federal leaders need to redirect the money they are spending on already prosperous areas of the city and send them to the West Englewood, Riverdale, Chicago Lawn, and countless other neighborhoods that desperately need it.